I literally have no idea where my sofa is, when it will come (If ever) and now my children and elderly parents can look forward to sitting on the floor at Christmas. You could not make it up. I ordered 28/11 thinking of be ahead of the Christmas rush, and was given Black Friday as an excuse for the backlog. Its now 12/12. I told them there's no point having sales if you can't fulfil the orders! I'm really praying the goods will arrive because its too late now to find an alternative for the Christmas holidays. Customer service team are very professional and I've no idea how they do it amidst this very evident chaos. It us my first order from Wayfair, and I could not, in all good conscience, ever order from them again. This is traumatic! Every day my children ask me if it has arrived yet. How do I put a Christmas tree up in an empty room?!