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Angry Customer
Michigan buyers of Large items, BEWARE!!! Wayfair uses a company by the name of JW Logistics, they are the worse company I’ve EVER dealt with. We waited a couple months to take advantage of Black Friday sales & bought a 14’ long shuffleboard table. Were told that it would be delivered in ~ 2 weeks. For the last 8 days, I’ve been Jacked around for delivery. Both times, I get a text message stating “Your item didn’t make the truck and won’t be delivered today. We are unable to locate your item.” So let me get this straight, you lost a HUGE 3’x 14’ item? TWICE!?!?!? Wayfair was nice e ought to credit 10% for the inconvenience the first time. Now I’m just fed up and have asked for a full refund. So there goes the Black Friday savings and the 10% credit!! I refuse to buy from Wayfair anymore until they partner with a more reputable delivery company!
4 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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