We ordered a pool/ping pong/air hockey table from Wayfair for Christmas. We planned ahead and scheduled delivery for December 23rd so that we could surprise our kids. When the delivery came, it was damaged so we immediately called Wayfair. They suggested we take the damaged one so that our children would have a Christmas present and that they would send us a new one and switch it out after Christmas. Great idea...so we communicated that to the delivery people, but they said they needed to get that information from Wayfair before they could bring it in the house. Brandi, with customer service said that she would call the driver and inform him of the plan. A few minutes later the delivery truck drove away. I have been talking and on hold with Wayfair representatives all day. Some have told me they will try and deliver it, others have said it is now impossible. With the late hour, it will not be delivered and therefore my children’s Christmas will be ruined. Due to the high cost, that is the only present they were to get this year. Because of this experience, my evaluation is that Wayfair customer service is horrible and I will never shop there again! Since Wayfair cannot control what their delivery drivers do, don’t purchase from them and save yourself the hassle.