An utter disgrace. Having ordered an expensive item, I was given a delivery window. They failed to turn up. I chased them, and was told I had asked them not deliver it! I asked for a manager, 5 times, they refused. I asked for their complaints procedure 3 times, they refused. Everyday it was me chasing them, and everyday brought more lies and ignorance. And this was only one occasion. They never deliver when they say. Nothing ever looks the same as the pictures. And most things are damaged. Never again. At least amazon have the decency to speak to you.