I ordered two art prints from yourselves, but they both fall into a claim for misinterpretation and illegal trades description. One print was supposed to be 400mm x 400mm, but arrived 300x 300 with a 50 millimetre (unprinted) white border, the other supposed to be 500mm x 400mm, but actually was 400x300 but with the 50mm white border. There is no reference in the description of a white border, just the overall size. If I order a print, I expect the whole area to be ‘printed’ and not be fobbed off with a white border/mount. I am deeply disappointed. This was my first order with Wayfair, and will mot be purchasing anything else because I have no trust whatsoever in the brand. Be honest in your descriptions. I will be seeking legal advice.
4 years ago
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