Do not trust Wayfair.
I tried to cancel an order before it had shipped and received an email stating I would be responded to within 2-3 days because they needed to "check the item had not shipped." The item clearly had not shipped - I didn't receive a dispatch email and still had the choice to alter my delivery address.
The next day I received an email saying the cancellation could not go through because the item "had shipped."
Funny timing - as soon as I want to cancel, the order ships.
Reading others' reviews, the items do not arrive on schedule but are delayed.
I still said I wanted a refund and was told it would be £20 and looking at someone else's review, additional costs for delivery.
According to others, they were still waiting for a refund after a month.
You will also notice that the website tracks your browsing choices and the item I purchased only days before increased by over 30%. I purchased the item for £83 and days later it had risen to £112.
They also delete the bad reviews on the website.
You will find very few reviews there, and only good ones.
Someone else said they left a bad review but it was deleted.
So of course I had no idea when I was browsing.
I don't understand how a company like this can legally operate in the UK.
I have now told them to keep their money and don't bother delivering it because I won't use it.
I said I would pray God helps their company (they seriously need it), and that if they would be fair with people, we would happily trade with them.
Times like these, it's better to decide to let go and move on.
They can steal my money, but I won't them continue to steal my joy.
Now I have learned to always check reviews before trusting a company.
Grateful for trusty sites like Amazon! Way better.
4 years ago
Wayfair has a
1.5
average rating
from
2,241
reviews
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