Poor Communications, I purchased a Green Greenhouse March 29, 2020. Website said arrival April 3rd. I called on April 1st to ask if i can leave the garage door open due to social distancing and have it dropped off in the garage. The rep stated it was being shipped out that evening and i would need to call UPS and make the request. I called Wayfair on the 10th as to where is my order. Way-fair rep then then stated they were out of stock in the Green Color and they would put a request in with the vendor to as when it will be back in stock and have a rep call me back with an update. " That never happened" On Saturday the 11th of April I noticed they had it in stock in silver, I then called Wayfair and was told by the rep they have 30 in stock in the silver color. I ask if i can change my order to silver cause i really didn't care about the color. He then told me that it may complicated things because they already have a request in to the vendor as to when the green one will be back in stock, and that I should check back on Monday the 13th for an update.
I called on the Monday the 13th and was advised they only have 7 left in stock because companies like Amazon also pull from the same vendor. So i asked if i can change my order to one of the seven they have in stock, the rep then canceled my order and placed a new order for a silver Greenhouse. I check the website for an update that evening and it stated that both my orders had been canceled. I then call Wayfair back to ask what happened that my order was showing canceled to which she stated that they no longer have any in stock. I explain that i placed my order in March 29 they had 30 in stock over the weekend and 7 when i called earlier that day and placed my order she offered no apology and said we have lots of people buying from us and there is nothing they can do. Bad Business practices..I would never order anything from them again, If it weren't for me calling them i would have been waiting forever for my order.
4 years ago
Wayfair has a
1.5
average rating
from
2,241
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.