Ordered bed frame. 1 0f 2 box arrives on time. Great!!!! Ring about 2nd box, will be delivered next day. Next day ring again. Box 2 never left warehouse but will get back to me with delivery date. Told that evening by email that their specialist team will investigate with DHL (which was confirmed that DHL never got given the box) will take maximum 4 days and then specialist team will contact me re refund or delivery if part. Very nice people on phone (clearly trained very well) but can lie very well. RATHER BE TRUTHFUL WAYFAIR YOU WILL GET MORE RESPECT just to mention guy from DHL was excellent