Took delivery of a garden furniture set. Packaging was in appalling condition, wet battered and dirty, but we had waited so long for our order, that we agreed to take delivery. I witnessed the delivery guys dropping some of the boxes off the back of the van directly onto the concrete floor , so as a first impression of this outfit, I was far from impressed. After opening the boxes to inspect the items, I found that the lava stone table top is missing from the set - both boxes have been delivered for the table and the package clearly states 2 boxes make a complete item! We have contacted wayfair on 3 occasions to chase up our missing item; each time we are given a different update on the situation. Wayfair have told us that the missing item is with two different couriers, but could be damaged somewhere; Wayfair say they can’t communicate directly with the courier to locate the item, they have to send emails and wait for a reply. One call advisor said that we can unpack the items and use them , and we will still be able to return the set if the missing item is lost or damaged; another advisor told us that we must keep the items packaged as they will only accept a return in original packaging. So, the manufacturer clearly states that 2 boxes make a complete item, but Wayfair state that the missing item is coming in box 3? So I’m left with £3000 worth of garden furniture boxed in soaking wet packaging left on my patio that I’m unable to use, with no given timeframe when my elusive item will arrive. I wished I had read the reviews of this company before making such a costly mistake! As a minimum requirement, customers should, at the very least, be entitled to know where their items are located and given some indication of a delivery timeframe, but Wayfair don’t seem to be able to communicate with their 3rd party suppliers efficiently! If you are looking for some solid advice on weather or not to place an order with Wayfair, My advise in one word....DONT!