Company is appalling. Ordered a bookcase though Tesco Direct. Wayfairdid not notify me of a delivery date or time. Luckily I was in. Sent wrong bookcase (had an oak coloured top instead of plain cream). Also had a very ugly grey back panel. When I phoned them they said they would collect. Also asked if correct bookcase was sent would it also have ugly grey back. They said yes. I told them that I did not want a cream bookcase with an ugly grey back. Therefore not as shown in picture with a cream back. Three weeks later have not yet corrected pictured or put note to say bookcase not as shown. Excuses given all of the time. Tescos do not want to know. Wayfair asked XDP to collect. What a joke. Three collection dates later still waiting. Last week got to the stage that I was ill with stress. Once again today not collected. Will be seeking legal advice. Also on packaging details of another customers order with her address and item ordered. Mrs Lucy Overbury, I feel your confidentiality has been breeched. I will be contacting the Chief Executive Officer in America and making him aware of what is going on. This company needs closing down and investigating by Trading Standards.