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April.nyc
I ordered the Arlo coffee table and it got delivered today. After unboxing it I noticed the corner of the coffee table was damaged and the white layer of paint had cracked. The lower shelf of the coffee table also has a lot of scratches and marks on it. Seems like this was a used coffee table that was returned. Also this item is now sold out so there's no way for me to get a replacement. Called customer service at 4 different numbers to try to resolve the issue and never got through after holding for hours. Never received an update as to how long the wait would be for a representative. Customer service is non-existent. Now I am left with a damaged coffee table I paid $200+ for. This is my first time purchasing from wayfair and will be my last. Originally I was planning to buy 3 more piece of furniture from them, luckily I held off on it. Overall this whole experience was a waste of time and money.
4 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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