If I could give minus stars I would...
All started when we ordered some outdoor furniture: a table set and a chiminea. About three weeks after ordering we checked up online as we hadn't received or heard anything, only to discover that the chiminea had been cancelled without out knowledge. Furthermore, they had said that the table set had been delivered which it hadn't. We rang them and the customer service left much to be desired. They apologised for the inconvenience and assured us that another set had been ordered at no further cost. After waiting yet more weeks, what seemed like the original table set was delivered. We were pleased as it is of a reasonable quality. However, upon building the table, we discovered that the corner had been dinted in so that the legs could not be fitted. Again, we rang the company and received little comfort. They said they had ordered us a new table and that it would be dispatched as soon as possible. This was mid May... it's now mid-June and after checking up the first time, we were told that it had been dispatched from the warehouse (how coincidental...) and it would be with us shortly. A couple of weeks later, we called again only to discover we had been lied to. Currently we have received two emails pushing back the results of a 'thorough investigation' by the warehouse team. Utterly disappointed.
4 years ago
Wayfair has a
1.5
average rating
from
2,238
reviews
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