Unreliable provider and useless customer service. Ordered a mattress on May 6th with delivery date of May 21st Confirmation email changed this date to May 22nd ( no problem with that) 22nd May - we've removed our old bed and assembled our new one ready for the new mattress, we receive an email that afternoon to say our mattress has been dispatched!! New delivery date Wednesday 27th May. Nothing turned up on the Wednesday or Thursday and then I got in touch with Wayfair (no phone number so only by email). Apparently the courier (XPD) lost the mattress and Wayfair had to allow them a week to find it. One week later, 5th June, Wayfair reorder the mattress, new delivery date 19th June!! 🤬 We decided not to go elsewhere as all other suppliers were giving similar dates (I should have bought from them nonetheless as they would have been more reliable) A few days before the new delivery date I email my concerns to Wayfair as I hadnt received a dispatch notice. Completely useless response reiterating that when its dispatched we'll receive the tracking number etc, etc. Surprise, surprise, delivery date June 19th no mattress and eventually an email to confirm dispatch. Wayfair also add that they've upgraded our delivery service (didn't even know this was an option) to ensure our items safe delivery!?!? New delivery date, Monday 22nd June - Today. No text from courier like we're supposed to have and the tracking shows our item is awaiting collection. So its evident it's not going to be delivered today! That's one whole month of sleeping on an airbed on our living room floor waiting for this mattress, I should never had gone with Wayfair and instead stuck to the reliable providers. Now to see if we can get our money back. And if course I cannot phone anyone so all by email. 🤬