Very bad customer service Order no 2322533654-I gave this a 1 star in order to leave a review, otherwise zero stars. I placed an order for a picture £55.99 on 15/6/20. I received a confirmation on 16/6/20 stating it had been shipped, deliver 22/6/20 via DHL. DHL tracking stated it will be delivered 17/6/20, further tracking to expect delivery after 1600 hours. Parcel didn’t arrive, despite waiting in. Further tracking information 17/6/20 stating it is out for delivery and delivery expected Friday 19/6/20. I waited in, no parcel!! I have contacted wayfair numerous times and DHL 5 times, neither had the courtesy to get back to me. Today 28/6/20 DHL tracking state my parcel has been returned to Wayfair!! I contact Wayfair, only to be told they have to investigate it, before they will send a replacement or refund! I told them I want a replacement sending out today on next day delivery, but not with DHL. Wayfair say they can’t, they have to investigate as to why theyve made no delivery attempts or whether it’s been damaged!!What is to investigate?? I explained they can see that the picture is on its way back to them, regardless of the circumstances. I’m out of pocket by £55.99. Surely I should come first and they can investigate the why’s later. I’m so annoyed and frustrated, definitely won’t be using wayfair again, despite some positive reviews. I’ve had very poor customer service. The picture is finishing touch to my newly decorated & bedroom decor. Everything else ordered via internet, delivered by Hermes with 2 days of ordering!