I will never order from Wayfair again!! They even gave me 10% off coupons for my next order (No Thanks!! The hassle isn’t worth it. I ordered a glass top dining room table. It was supposed to be shipped all in one. About 3 weeks later I received the base and center platform. I called them with my issue and the seemed confused. They figured it out and then stated that it was just the first part of my order (that was never stated when ordering. About 10min after hanging up, I received a text/email saying “part 1 of 2 has been delivered”. Fast forward to a month later. Part 2 was scheduled to be delivered btw 7-11a. 15min before 11 they call and say they can’t deliver to my area bc of protests blocking. (Ok fine, that could be true). Rescheduled the delivery 3 days later btw 7-11a.11a gets here, no show, or courtesy cal from them. I call them, and they say they should be here at 1p. 1p gets here no show or courtesy call. I call back, “they should be there by 2”. They got to my home at 2:30. And guess what??!! MY PACKAGE WASNT EVEN ON THE TRUCK!! I cal Wayfair. It’s a complete mystery. No one knows where it’s at. They said maybe it was placed on another truck. I receive and email a couple days later Rescheduling for a Saturday delivery 7-11a. On Saturday I received an email at 7:45a saying that my delivery was canceled. So I call Wayfair with heavy frustration!! They said that when they put the box on the truck they realized the tabletop was shattered. (What a nightmare. I should have cancelled but I wanted this table so bad. They said they would reorder Missing parts, And that I would receive it directly from the shipper via FedEx. Told me I would receive tracking in 2 days. Never received tracking. So I call on a Monday and see what happened. They never ordered it bc they can’t order parts of a table they have to order the whole thing. So I asked well what’s the problem?! Said she ordered while on the phone and I should receive tracking info via FedEx. Couple days later I received tracking scheduling delivery for the following Friday. Welp guess what?!! Friday came and I received the same 2 parts that I received 2 months ago and still no glass tabletop or the 4 legs to put it together! Also no word on when or IF I even will receive it!! Poor service with a hell of a lot of excuses! I DO NOT RECOMMEND!!
4 years ago
Wayfair has a
1.5
average rating
from
2,238
reviews
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