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Alex Leadbeater
Repeatedly delaying delivery dates (which is not a problem, we know it’s a difficult time with COVID) however Wayfair have, on 4 occasions, told us the item was in stock and would be shipped tomorrow / next couple of days. 14 weeks later and we’re now hearing the delays have been because of: warehouse problems; supplier problems; back-orders;... So, rather than being told that at the time, Wayfair customer service apologized and said it has been resolved, item to shipped soon. More fool us for being led, I suppose. Is this fraud?
4 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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Alice, Customer Support

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