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Anonymous
As with Joss & Main their affiliate I will probably not buy from this company anytime soon. I have been a loyal customer. Both companies don't accommodate customer needs regarding order cancellations. Full of excuses. 6/29/20 placed an order was told of delays due to Covid19, emails came stating "preparing order/expect delivery 7/13". Tried to cancel 7/2 and email stated "cancellation under review", next day 7/3 all of a sudden they can speed it up, received denial to cancel and that they shipped it out anyway. Now I have to pay to send it back, same as with Joss & Main years back, have not ordered from them since and will probably not order from Wayfair. Their system stinks, not customer friendly.
4 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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