I purchased Exterior wall lights for out newly installed driveway. They looked stunning. However 15 months later they are peeling and tarnished. I emailed Wayfair asking for new fronts (the actual fitting is fine & works) and have heard nothing back. I tied to find contact t details of the actual company but they are in the US and are unlikely to respond - that’s if I could find a ‘contact us’ section.
So all in all I’m very disappointed especially as I have purchased other items which I’ve been happy with and I’ve also recommended them to my friends.
Customer service is vitally important for online companies - no one likes to feel they’re being ignored. Live chat is a joke!
4 years ago
Wayfair has a
1.5
average rating
from
2,238
reviews
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