Worst experience with an online company EVER. I've never even heard of a company with such terrible policies and procedures. After putting my card on file with one of their sales agent (who makes commission), my card was charged up to an extra $50,000 for items that I left in my cart that i clearly told the agent I was not ready to purchase. I did not receive any of these items, and many of the items I did purchase came in either broken, damaged, missing some pieces, or the wrong item. When I called their customer service to inquire about all the transactions on my card, and for the missing/damaged items, their support team said they would inquire about this and call me back. We had spent over 2 hours going line by line for the transactions and the items. Two weeks went by with no news. When I finally called back, the new agent told me there was nothing on file from my previous call and we had to go all over it again. Once we went line by line again, the agent told me that we had to call our bank and deal with it from their end because their system showed no errors. They refused to refund me the unauthorized transactions, even after the agent told me he could see on their system that these transactions were not made by me - WITHOUT DOING AN INVESTIGATION INTO THE PREVIOUS CALLS/EMAILS/AGENT OR INTO THE DAMAGED GOODS. I have now spent a combination of over 10 hours with different Wayfair customer service agents and my bank - and still do not have my credit card cleared or my house furnished properly. This company is not doing its due diligence to protect its customers. SAVE YOUR MONEY AND TIME - do not purchase from them.