I ordered 6 chairs last year that wait for about 2 month to arrive and the items don't look quite the same as the image although it is acceptable but I don't bother to return after waiting about 2 months to arrive. They has re-stock charge as well if I return items. Worse thing happen now is I don't know that they save my card details. Recently my wife browse through their site using my same email that were automatically connected to my account. Two days later when I see an email stated that the desk has been dispatched which is paid by my old card details and state delivery address to old address too. I contacted customer service ask them to cancel the order as I don't authorize the payment and the transaction is done at about 6:00am when i am still in bed. They asked me to accept the order first and then to return for a refund after postage and re-stocking charge. I insist not to take the order, since the address is wrong and it is large items that not easy to organise courier to return back and then also deduct money for re-stock. When I contact customer service at the first few email, There was one email reply from their customer service state they will refund me to my card in 3-5 working days. But then after a few hours, another email ask me to contact credit card to raise disputes if i want to get refund. It is a painful process of keep and dealing with this amount since they are making me a difficult way to claim this amount back. it is pain to contact credit card company about this fraud and wayfair also say as it is claimed to be fraud so money back does not apply too. So they got the £95.99 from my card and even thought I got nothing, I shall not get any money back as return and refund policy doesn't apply too. it has been really bad experience to deal with this company. Never let them store the card details on their system as they can easily take card payment.