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Anonymous
Wayfair sent me the wrong colored desk. Emailed them on 9/7/20 to request a replacement for the correct color and have the wrong desk picked up. Didn’t hear back from them at all. Called customer service on 9/11/20 to resolve the issue. I was told the item is now out of stock and won’t be back till possibly November. I waited for the desk to be available for 2 months and ordered it as soon as I got the notification that it was back in stock. Now I’ve been told that even though they made the mistake and shipped me the wrong item, I have to suffer the consequences and wait again to reorder it when/if it becomes available. They won’t automatically schedule the correct desk to be shipped once it’s back in stock. The rep I spoke with, Jane, was completely unapologetic and actually hung up on me without another word after I unhappily thanked her for scheduling pick up for the wrong desk. This was my first order from Wayfair and also the last.
4 years ago
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Wayfair has a 1.5 average rating from 2,252 reviews

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