I have ordered furniture from wayfair before and always received excellent service and even recommend to family and friends regularly. I didn't hesitate to go straight to them when I was in need of a new bed. When the bed arrived the delivery driver informed me he couldn't bring it up to my flat and would have to leave it at the building door. There was no way I would have been able to carry the 4 poster bed I had ordered up the stairs. The driver told me he would take it away and I could request a two driver delivery team to return with the bed. When I contact wayfair customer support I found the woman I spoke to to be blunt and extremely unhelpful. When I asked for the bed to be delivered with two men, explaining I had this week off work but wouldn't be in next week to receive the bed, the woman just kept sending me the estimated arrival time if I was to reorder a new bed. I asked if she could get in touch with the delivery company and she just said no and asked if I would like to reorder. I am extremely dissatisfied with this service and it has put me off using wayfair in the future. After this experience I would not recommend wayfair in the future.