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Mark Underwood
Purchased a kettle and matching toaster. The kettle broke within 2 weeks and we contacted Wayfair. They said they would send out a replacement kettle "immediately". that was a month ago and the delivery date has changed 5 times. Yesterday we were under the impression that it would arrive today. Then they changed the delivery sate to 27 September. today they changed it to 27 October. TWO MONTHS to change a kettle. And now they say we cannot return the toaster, and get a full refund on both items as they are out of the 30 day returns period. Wayfair are terrible at customer service and have 'cheated' us out of the opportunity to return both items and get money back to but a matching set elsewhere. DO NOT BUY FROM WayUNfair
4 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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