*They lost my sofa* In mid-August I purchased a sofa that was on sale for a reasonable price. I expected shipping delays due to the pandemic but 2 weeks after the expected late arrival date (5 weeks after purchase), I called and asked about my shipment. They assured me it was on it's way and would be delivered in a weeks time. I was then emailed a notification for a scheduled delivery for the following day (a Wednesday) but the item was not delivered despite visibly being on the delivery route and being labeled as "delivered" online. I called Costumer Service and they assured me they had the couch and it was mistakenly not on the truck and rescheduled the delivery for Saturday. Once again the sofa did not arrive, I called Costumer Service again, speaking with a different person who informed me that the item has been unaccounted for over the past 2 weeks. The representative was friendly and informed me that they could re-order the product and wait another month for it or give me a full refund. I did not want to risk another delay or mishandling of the order so I went for the refund. I am profoundly disappointed in the lack of transparency and time wasted. DO NOT BUY FROM WAYFAIR