A customer experience so unpleasant, it was a truly impressive. It started with merely delaying the order twice. But then grew to summarily cancelling the order (after accepting payment, sending confirmation and thus entering a contract to supply the goods according to Wayfair's T&Cs). All the while the experience was punctuated with employees misrepresenting (Siobhan) and misquoting (Ray) the website express terms, to justify a breach of contract. Finally to land at the 'top' of the chain (Klaus) who freely admitted, in his words, Wayfair just want to 'step away from the contract' and not honour the completed sale. It was heartening to know that at the end, at least Klaus admitted we had a contract in place to breach. Siobhan's initial gambit, by contrast, was to deceive and say Wayfair 'have stepped back from forming a contract' when one had already been in place. So from bottom to top, everything was an awful waste of time. Their customer service team worked hard, but for all the wrong reasons.