Shocking level of service. I ordered a Haynes Cream Rug on the 3rd Sept. As of the 23rd Sept it has still not arrived. Three times I have been told it is available for collection and have gone to collect the rug from the DHL parcel shop to find it is not there. Their customer service department is nice and polite but don't action a solution. I was told on the 21st Sept my order would be cancelled and I would receive an email confirming within 24 hours. No email came so today 23rd Sept I checked the order status and now they are saying it was delivered on the 22nd needless to say I went to the parcel shop and it had not been delivered. They now will not cancel the order or refund me as the DHL computer says it has been delivered and they need to investigate. I have been told I will be contacted once they sort out their supply chain issues. In the meantime They keep my money and I am without a rug. The level of ineptitude is mind boggling. Beware beware beware