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Anonymous
Very disappointed with Wayfair. On 1 Sept. I ordered a conservatory furniture set, with a delivery date of 29 Sept. I was then emailed that delivery had been put back to Tues 6 Oct. Okay not a problem. On Sunday morning I arranged for my existing furniture to be removed in preparation for Tuesday's delivery. Sunday lunchtime I received an email from Wayfair putting back the delivery date to 10th November. We now face over a month with no furniture. We use the conservatory daily, especially as we can't get out and about so much due to Covid, so this is a real loss. First customer service rep suggested I try locating another set of furniture and Wayfair would check it was actually available. Located another set of furniture but on speaking to customer service rep no. 2 was given the standard delivery date of 11th November, no check to confirm it was actually in stock and refused any opportunity of an earlier delivery. As a loyal Wayfair customer, I'm very disappointed that they couldn't offer any assistance or gesture of goodwill in view of their wrongly advertised initial delivery date, and subsequently failing to give me reasonable notice of the long delivery date
4 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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