Dreadful service. Waited in all day for a delivery. It did not turn up and no communication was received as to why not. I contacted customer service the next day (Friday) simply to be told that the item had left the depot but the courier did not have it. I was advised that the matter could not be sorted until Monday as the relevant personnel did not work at the weekend. Having heard nothing further by mid morning Monday l contacted again. This time l was advised that 'Monday' meant the end of that working day - i.e. four days after the item was due. Approximately an hour later l received an email to say that my money would be refunded in the next few days and that l would receive a further email telling me how to return the item! No explanation as to what had happened to my delivery so once more the hassle of contacting Wayfair. This time l was told (by helpful customer assistant) that the item had been damaged in transit and was now out of stock. I was told to ignore the email regarding its return. I was dubious about the item having been damaged in transit as l was unable to track the item on the day it was due to be delivered. Even if this explanation was true it is poor customer service to neither inform the customer nor to suggest an alternative item. I won't be rushing to use the service again