I ordered a picture from Wayfair which cost £49. It was due to be delivered on 2/10/20. The courier com[any said it was delayed. I waited a week and contacted Wayfair. They have now started an investigation and they have told me it will be complete on 14/10/20. They will then re send the picture if there is still a problem. I rang them and said I wanted a refund as I felt this was unacceptable and I wanted to find a picture elsewhere. I was told I would have to wait until 14/10/20 at the earliest for a refund. Meanwhile they are holding my £49 and I have no picture. I will not use this company again.