Wayfair processed a refund to a bank account that was closed. The bank returned the money to Wayfair but Wayfair refused to see this as an unprocessed refund. Still waiting on money 6 weeks on 8 weeks, and a load of phone calls and emails, on I've finally managed to get their finance team to look into this using the reference number they originally supplied. Surprise surprise, they had the money in their accounts all the time. I had multiple denials that this was the case and no one could possibly believe that they could have made an internal mistake, they were happier saying that the Co-Op bank had got it wrong instead... The icing on the cake was that no one even bothered to get in touch and tell me this. I had to call them to complain again to be told by their offshore call handler that a manual refund had been approved. No apology, no compensation, just a nasty taste in my mouth. Do not buy from Wayfair. Their products are cheap and nasty just like their customer service efforts.