Booked to get my phone fixed on Tuesday 8th September where I took a days holiday from work. Got a text at 8am to say a technician will arrive at 8.45am, not even 15 minutes later I received a phone call to say the technician was unwell and they will book me in for the next available slot. I was offered Tuesday 15th September which I was unable to accept so I re-booked for the Friday 18th September where I took another day's holiday from work. I received a text with a times lot and the same thing happened again to say they need to rearrange as the technician is unwell! I have now demanded a full refund. Please beware do not use this service and do not waste your holidays as I have done!