Where do I start. Horrible service. A month ago they froze my bank account, asking for proof of my tax refunds, and notice if assessments for payment the government deposited into my account by direct deposit. I was in shock. I had no money to gas my car or buy a coffee for 4 days while they reviewed my documents. I complied with all requests and was subjected to a nightmare of issues: rejected my car and insurance payments. A week later I had to put in a request to locate my paycheque which was deposited during the hold and was “misplaced”. Over $3,000. No explanation provided, it just randomly showed up after I complained. 5 days later my account is drained. Apparently Fraud. Repeated calls for the same issue. It’s been 2 full weeks since the fraud- where all of my money withdrawn. I have been continuall told that they are investigating. They agreed it was fraud but will not release any money. There has not been a penny provided for me to support my family. This is a horrible bank. I filed a formal complain and have been waiting on a proper response or solution.