Great products- I don’t use any other bibs, the freezer pods are great, and we’re starting to use the cup more (at one year). The bibs are just rinse and reuse, they actually do make life easier! I’m giving all my friends with new babies bibs so they don’t have to battle trying to get stains out of cotton ones! Customer service has left a bad taste in my mouth the handful of times I’ve dealt with them. Quite rude and not very helpful when they did answer my emails, and I had two emails that went completely unanswered. Combined with spelling mistakes, and a general air of “I don’t care”, it is very unprofessional. Website is a bit clunky- too many click throughs to the actual pages where you purchase. I think it takes twice as long as it should to buy products. Also email newsletters promoting products that aren’t in stock (and haven’t been for some time) are just plain frustrating. Overall- five star products that are let down by two star customer service.