UPDATE: After I posted this review, the customer service team very quickly got in touch (funny that!). I can now say that I've been able to return the goods, have received a refund and was given a £5 voucher for a future purchase. All in all a frustrating experience, but I'm glad I can now put it behind me. Please avoid this company: they are unable to address customer service issues, such as refund/return requests, and do not reply to emails. Unfortunately the issue has gone on for so long, and Wearth are not taking it seriously, so I have had no alternative but to report them to Trading Standards and file a complaint with Citizen's Advice. Don't just take my word for it, see for yourself on their Facebook 'community' page and on Instagram comments - this is clearly a profoundly mismanaged company that is unable to properly deliver its service. Please do avoid, as I'm currently unable to get money back!