BEWARE OF THIS COMPANY Hey guys so down hearted with this company.My story is from last june.Had 2 websites done which took to 4 months to get live.Thought the offer for 5 years security was brillant and thats what sold me to go with them.Anyway alot of hassle getting the websites over the line .I was novice to all this so put my full trust in them with getting domains ,etc.As some of the other comments i was told about the fire and the servers down as well and was told be in touch within a week we are 9 days now and no websites.I can give a update ,i managed to get someone on there online support during the week,a guy called Sam,His story is different ,he said it was a malware virus and said my websites were down due to this .But here is the best bit,had the cheeky to asked me for £430 to get them back up as it needed TLS update and Norton security scan and the code checked and offering me they would fix them if anything went wrong again and transfer the ownership of the domains to me.Sadly this a ransom and hostage take over in there part as they have everything.Sad thing is i need my domains as my advertising is all over the place and its the web and email address which are the domians. So people do your homework,i didnt and i am out £3000 and about £700 with marketing which i will have to change in time.