Possibly the worst customer experience in the world. They never respond to emails. When you call them they apologise profusely then never respond to emails. I have been trying to sort a BBQ cover through them for nearly 4 months and am resorting to emailing and calling 2 or 3 times a week. It's still not sorted. Having been a Weber fan all my life I am now reluctant to buy any more of their products. I always thought that the Weber brand was synonymous with quality and good service. However, it's not. It's quite shocking and an excellent case study in how to destroy customer goodwill and shareholder value.