Absolute disappointment in the lack of openness with this company. Even go as far as saying they scam you. I took a mint condition iPhone to my local store in Leamington Spa. The phone was 18 months old and in all the original packaging etc. NO scratches or dents. A mint handset like new. But they were unable to explain what more was needed to make it an A grade and graded it as a B After testing I was told it was unserviceable and offered the money for an F grade. The reason - battery service indicator was on. They told me the battery would need replacing before resale as that was company policy. I begrudgingly took a voucher for at least £100 less than its actual worth. I then ordered a newer model replacement iPhone online. When it arrived the battery service warning was on. Returning to my local store this morning I was told it was Corporate policy online to sell phones with degraded batteries but as their branch was a franchise they had a policy of only selling phones that had new batteries where required. Had I have gone to a different store for whom battery’s weren’t an issue, I would have been offered full price for my mint phone, but I wasnt informed of that. Clearly they wanted to make a huge profit from me which is graceful. Even worse is that an active SIM card was left in the dirty and greasy finger smeared screen. This SIM contained the former owners contacts, thirty five of them including their own name and number. The location was also obtainable. This is a dreadful breach of data protection!!!!! I have phoned EE and destroyed the SIM at their request. So I’m with a phone that from this morning at 100% charge is now at 59% three hours later with little usage. Due to a family tragedy I cannot currently be without my phone and so I’m buggered. Shall never ever deal with this company again who have different standards across different branches and “corporate” who are happy to sell phones with defective batteries. Total scammers and the worst retail experience of my life.