Still waiting for a refund! In November I ordered an I watch for an Xmas gift online, it was delivered by royal mail who left package on my doorstep even though it was supposed to be signed for and got taken before I got home. CEX refused to refund me until they investigated thier claim with royal mail, it's now January and still nothing from them.... I couldn't afford to buy another one so had to buy a cheaper Xmas present, feel very let down by CEX who despite repeated requests refused to help in anyway whatsoever. I checked their terms and conditions which stated if the item does not arrive they will issue a refund straight away, but they then said as it's a high value item that doesn't apply. Very bad customer service. I won't use again ever