The experience differs greatly between stores. I use the Merthyr Tydfil store. They used to be fantastic with a huge range of items to buy. They also had very friendly, helpful knowledgeable staff. Noe 2023/2024 they are utter garbage. They have new manager who is utterly useless and won't listen. There's a couple of members of staff who need glasses for sure. On several occasions IV brought either new or good as new items in to get told there's scratches on the screen fir example. Yet even with my glasses I cant see anything. IV then sold the item on eBay as new open box and had no issues and received positive feedback. IV bought items from the Merthyr store graded A. Brought them back untouched to have then downgraded to B and in one occasion C! When challenging the manager I was basically called a liar. Yes I don't have to sell to them or buy from them. But sometimes it's just easier and more convenient than selling on eBay etc. Iv used other stores such as Cwmbran and Pontypridd and it's like a different experience. Way better than the Merthyr branch. It's a shame really as it's the same 2 individuals letting the rest down.