Absolutely terrible. This is not a meet and greet service at all and would not recommend to anyone! We were travelling from Heathrow T4 and as requested phoned them 25 minutes before hand to notify . On arrival we had to wait another 50 mins for someone to come as was told they were helping out a disabled customer. I might be wiring but pretty sure the airport has services for this? When he eventually did arrive he came with no ID, didn't check the car or take the mileage (we took photos of everything instead). No confirmation receipt of pick up as was told it would be emailed which never arrived. So for 3 weeks we were worried some random had taken our car! Given the experience we decided to call them before we collected our baggage only to be told we would need to wait for 40 minutes (after 18 hours of travel time!). One hour later called them again and was told should be another 20 mins at least as helping (yet again) another customer this time who's flight was delayed! Call me sceptical but I don't believe a single word these guys say! Just over an another 30 mins later still not here so called them again and yet again helping customers!!! Told to wait another 10 minutes! 15 minutes later still no one but the driver called and said another 10 minutes. You can probably guess but 10 minutes later still not here. Anyway the car turned up at 9:40 almost 2 hours from when we first called them! When you thought it was over they hadn't paid the car parking ticket so that was another £3.80! Asked for a full refund, got no apology and told to email them...let's see. Worst meet and greet company ever!