Returned my car DAMAGED. Keyed down the side and dented on the doors and bonnet. They have done nothing over the last month other than waste my time and ignore me when I have been more than reasonable wanting to get this fixed. These are smart people operating a smart system - they know if they put you in a holding pattern, waiting for nothing, you'll give up and claim on your insurance. You will note from their terms and conditions that they say they are not liable for damage done to your car when parked, only whilst being driven. They would also not disclose the location of my car when it was damaged which means that as they "have a number of locations" the police are not interested which makes getting a crime number difficult for your insurance. Where do you think they park your car? On to their service, they left us waiting with two babies for over an hour at 1am when we returned from the airport. They didn't answer any of my calls or texts (I have screenshots). I had to leave my family and go to their car park departure point (not arrival!) and luckily I found another customer who was already on the phone with them complaining about their wait. This was the only time I was able to speak to them. After my car finally arrived damaged, the next car arrived and the owner was very upset and pointed out the damage to her car - a heavily dented rear wing and smashed rear light. If you value your car or your time and stress - stay away from these people.