They say they are a comparison website so they take your money direct so they are not. We followed the instructions and when we finally got an answer he said he could not pick the car up as the computer was down and he did not know we're customer cars were. They were supposed to be in a secure compound, so why did he not know where the cars were. He then said he had the police. We tried phone we deal meet and greet but in was 5.01pm and they were closed. I emailed them and by the time I had arrived in Australia they had refunded the money. Good on them. We had to put the car in the long stay without any pre booking so cost 252 pounds,vthey asked for a copy of the receipt which they have. Now they are ignoring me, bad mistake.