We used this company for first time and as previous reviewers say Avoid them!!!we rang them half an hour before arriving and were to meet them at terminal two drop zone. We arrived and unloaded cases and they didn't turn up. I rang them several times before getting through to be told another 15 minutes before they would be there and advised to drive out of drop zone and pay £4 exit fee otherwise charge to exit would go up to £25. My husband took car out whilst I stood with luggage. He was advised to drive around until they called him!!!! and then to come back to drop a zone. On return from holiday even more of a problem! I collected my luggage first then called them for my car to be returned, as previously mentioned in reviews call kept going to answer which then said full so can't leave a message therefore you just have to keep ringing them until you get through, when that finally happened was told 20/25 mins for car and to in lift to B car park. We waited 1hr 40mins before car returned, rang them back at least 8/9 times and only go through twice to be told 10 minutes each time. None of it true as I said total wait of 1hour 40mins....never again!!!!!!!!