We were very disappointed at the service we received on the day we left for our holidays. We were not aware that we will have to wait at arrival for our car to be collected as it was a ‘no waiting’ zone with heavy police presence. We called several times and were told to wait despite the fact that we told them of the police presence and the fact that we had a flight to catch. It got to the point that they stopped picking our calls and to add insult to injury, when we confronted the driver when he came, he threatened not to pick our car. He told us he is just the driver and has nothing to do with our complaints. We have used MEET AND GREET in Luton airport years ago with polite and well dressed uniformed staff and we thought that was the same kind of service we were getting but alas it was not, rather it fell completely below expectations. On arrival, everything was fine but there was no rapport at all we were just handed the keys back with not much communication and the driver walked away. You definitely need to put in more finesse and personal touch with your service and until then, I will not be using you again not will I recommend you to anyone.