Appalling! A 45 minutes wait when we delivered car. Over 45 minute wait when we got back. Very poor service and driver extremely impolite, although as far as I could see she was the only driver so she was worked off her feet. On my return I arrived at airport and collected luggage and rang them. They said 10 minutes. I walked to car park. I waited 10 minutes and then saw the girl who had collected my car the previous week. I said I had been waiting ten minutes. She said the car was coming. Half an hour later I rang the ‘office’ - someone’s private house as a baby was screaming in the background. They said ‘traffic’ : it was a Sunday. I questioned the taxi drivers and they said no traffic. Then I waited another ten minutes and who should be driving the car? The girl I had seen in the car park and to whom I had spoken after initially waiting 10 minutes. She shoved the keys in my hand and muttered under her breath. Never again and I would never recommend this company to anyone.