As said before, a dire company to deal with. Nothing is refundable, the lead passenger cannot be changed when health issues have arisen; they only want more money. On top of that the operators are based in India and though they speak perfect English, their accent is so strong I had difficulty following what they were saying. I feel sorry for the employees as it’s not their fault that the whole deal is a rip off with no real customer care. I only put one star because there is nothing below that! Don’t go through this company unless you have an endless pot of money. A three day ‘cruise’ was ending up costing more than a week’s holiday in Spain! Steer clear.