I've booked 2 holidays with these bandits. I had to fork out an extra £170 for the first one. No accommodation on the date I requested so had to agree to go the week before. Thinking it was a one off, I gave them the benefit of the doubt. Stupidly went for the mystery trip. Didn't get offered any of the advertised destinations, I got France. I paid an extra £40 for the option of changing to somewhere I actually wanted to go. No emailed documents were received agreeing the destination had been changed. So I've just had a 45 minute phone call with them making sure this was done. Still not convinced it has been. I'll never use them again.