Horrible, useless customer service. They keep trying to call me (even on a Sunday) and the first phone call made me very uncomfortable, so I have now requested to communicate only via email. They sold me a £99 pp voucher for a 'Mystery Trip' then told me I could only redeem it over the phone (I have a disability, ADHD, which makes this type of information processing very hard for me). They then proceeded to tell me that availability for the dates I chose were very limited, and that I could only have a hotel 8km from the city centre and flights that left Milan at 6am on the last day. OR I could pay £89 extra per person for a hotel near the city. Absolute con! They refuse to email the information so I can make a proper informed choice, and pressure you to make a decision quickly saying you will lose your money otherwise (the voucher is valid until April 2025). Horrific - do NOT book.