Utterly hopeless. I declined the so-called "flip" but they transferred my energy account anyway - including all my personal information and banking data without permission. I am now paying two different companies. Customer service unhelpful. Conceptually this is a terrible product because it's totally unclear who the relationships are with. One would imagine that if they were simply an intermediary then they shouldn't be able to confirm the transfers without permission - let alone contrary to your explicit permission. Not trustworthy - I am now confused, wasting huge amounts of time trying to establish who supplies my electricity and over a £100 down on duplicate payments. Avoid like the plague!