I signed up to WeFlip in February, by September I hadn't heard from WeFlip again since first signing up, so I went to their website and found a energy deal that would have saved me £52 a year, so I should have been automatically "flipped". I emailed WeFlip to ask why they hadn't changed my supplier and I got a stock answer saying that they look at many factors when switching suppliers o would only swap suppliers when it saved more than £50 a year. It was clear from their reply that they hadn't looked into my issue as there were no fees for leaving my current deal and there was at least one deal available that would have saved me more than £50 a year. Less than 2 hours after the reply to my complaint I received an email saying WeFlip were looking for a new deal for me, so I figured the issue was sorted and they would find me a new deal. A month later I get another email from WeFlip, not to tell me they moved me to a new deal given the £52 cheaper deal was still available, but to tell me my current supplier had gone out of business and ofgem would appoint a new supplier. I complained to WeFlip again to ask why I still hadn't been moved, and pointing out I wouldn't still be with the supplier that was going out of business if they had done their job at any point in the 8 months I had been a customer. Their reply told me that my supplier had gone out of business, as again it seems they have failed to read my email. WeFlip never did their in the 9 months I've been a customer, and now I'm stuck being processed by OfGem. WeFlip also never managed to read the emails I sent them, or deal with them in any helpful way. I won't be using them again